Recurring payment terms

These terms govern recurring payments by payment card (so-called on-demand payments) for StormHost services. The provider is David Zákoucký, company ID (IČO) 19217200, Děčínská 552/1, 180 00 Prague 8 (the “provider”). Payments are processed by the GoPay payment gateway (GOPAY s.r.o.).

These terms supplement the terms and conditions. Where they differ on recurring payments, these terms prevail.

A recurring payment is only set up with the customer's separate consent, given by ticking the dedicated checkbox on the order form or before payment. The consent is voluntary and is not a condition of the order; without it the customer pays each payment as a one-off.

A recurring payment can only be set up with a payment card. With the first card payment the customer agrees that GoPay stores the card details for further payments.

We confirm by e-mail within 2 business days that the recurring payment has been set up.

• Reason: subscription payment for the ordered service.
• Maximum amount per payment: shown with each order directly on the order form and stored with the consent; it equals the monthly price of the service at the time the consent was given.
• Amount: variable. It matches the current monthly price of the service, which can change (for example when changing the plan). It never exceeds the maximum amount; a higher amount can only be charged with the customer's new consent.
• Period: indefinite, until the service is cancelled or the consent is withdrawn.
• Frequency and date: once a month, on the anniversary day of the service activation (the last day of the month if that day doesn't exist). Both the frequency and the date are fixed.
• Payment method: payment card only, via GoPay.

GoPay handles payment card details under the international PCI-DSS Level 1 security standard, the highest level of data security in the financial sector. The provider never receives or stores card details; it only keeps the GoPay payment identifier needed to charge further payments.

We notify the customer by e-mail at least 7 business days in advance if:

• we are about to charge a recurring payment and more than 6 months have passed since the last recurring payment;
• any detail of the recurring payment changes (for example the amount or the charge date).

The customer can change the recurring payment settings by e-mail to [email protected] sent from the address of their customer account, or via support on Discord.

The customer can cancel the recurring payment and withdraw the consent at any time, free of charge and without giving a reason, by e-mail to [email protected] sent from the address of their customer account, or via support on Discord. Cancellation takes effect for all further payments. Cancelling the service also ends its recurring payment.

Payments already charged for a period that has started are governed by the terms and conditions. If a payment is charged by mistake (for example after the consent was withdrawn, or above the maximum amount), we refund it in full without undue delay.

If a payment cannot be charged (for example because the card has expired), we let the customer know by e-mail and the payment can be made another way.

We keep a record of the consent (time, IP address, version of these terms and the maximum amount) for as long as the recurring payment exists and for at least 12 months after it ends, so that the consent can be proven if needed. Personal data processing is governed by the privacy policy.

These terms are effective from 30 September 2026 (version 2026-09-30).