Terms and conditions

1.1These general terms and conditions (the “Terms”) govern the rights and obligations in the provision of StormHost services. The provider is David Zákoucký, a self-employed natural person registered in the Czech Trade Register, company ID (IČO) 19217200, registered address Děčínská 552/1, 180 00 Prague 8, Czech Republic (the “provider”, “we” or “us”). The provider is not a VAT payer.

1.2Contacts:

• e-mail: [email protected] (main channel, written communication),
• phone: +420 777 436 340 (calls in Czech only; we handle complaints and withdrawals preferably in writing),
• abuse and illegal content reports: [email protected] (see clause 14),
• Discord (community and support) – a supplementary channel; communication there is kept with date and time,
• web: stormhost.eu, customer account (portal) at stormhost.eu/account.

1.3The contract for the provision of a service (the “contract”) consists of the customer's order, these Terms and the documents they refer to: the Acceptable and fair use policy (AUP), the SLA, the Complaints Policy and, for recurring payments, the Recurring Payment Terms. For a game server VIP shop, the VIP Shop Operator Terms, which you accept when setting up the shop, also apply. The price and parameters of a service are shown with the service and in the order. The Privacy Policy and the Cookie Policy are not part of the contract; they only inform about data processing.

1.4Individually agreed terms prevail over the special documents (recurring payment terms, SLA, AUP), and those prevail over these Terms.

1.5The provider has not committed to any code of conduct.

2.1In these Terms:

• customer – a person who has created a customer account with us or ordered a service;
• consumer – a customer who is a natural person concluding the contract outside the scope of their business or profession;
• business customer – a customer concluding the contract within the scope of their business or profession;
• service – a paid service we provide (e.g. VPS, game server, Discord bot hosting, web hosting, rackhousing, a domain), including add-ons (e.g. a game server backup);
• billing period – the period for which a service is paid in advance; unless stated otherwise, one calendar month from the activation date (the last day of the month where the same day does not exist);
• customer account (portal) – the interface on our website where the customer orders, pays for and manages services;
• proforma invoice – a payment request issued before payment; it is not a tax or accounting document;
• credit – the customer's prepayment for future services (see clause 7);
• member – another customer to whom the service holder has given access to manage the service (see clause 13);
• customer data – all data the customer or their users upload to or create in the service.

2.2Provisions marked “consumers only” or “business customers only” apply only to that group. A customer with a company ID (IČO) confirms in the order whether they are ordering within the scope of their business and is responsible for this confirmation being true. If you order as a consumer, you keep your consumer rights even with a company ID filled in.

3.1We mainly provide:

• VPS (virtual servers) in the Performance and Budget plans – the customer has full (root) access and manages the operating system and software inside the server;
• game servers (e.g. Minecraft, FiveM, Rust, Hytale) and Discord bot hosting – managed through the game panel in the customer account;
• web hosting (websites, databases and e-mail in a shared environment) – it can be ordered once we offer it in the price list; limits for the shared environment are set out in the Acceptable and fair use policy;
• rackhousing (colocation of the customer's equipment in a Prague data centre) – offered mainly to business customers; if a consumer orders it, the consumer provisions apply to them;
• domains – registration of a domain, transfer of a domain to us, its renewal and management (e.g. .cz and .eu) through an accredited registrar; special rules are set out in clause 21;
• network services and add-ons – additional IPv4 addresses, IPv6 addresses, private networks between services, reverse DNS and, for rackhousing, announcement of IP prefixes via BGP from our autonomous system AS204150 (clause 3.9);
• the customer API – a programming interface to the customer account (clause 4.6) – and the VIP shop – a tool with which a game server operator sells perks on their server to players (governed by the VIP Shop Operator Terms);
• additional features (e.g. Minecraft subdomains, DDoS protection) and free tools on the website (e.g. Looking Glass). Free tools are provided without any availability commitment and without a contract under these Terms.

3.2The main characteristics of a service (performance, memory, disk, number of IP addresses, location, any limitations) and its price are shown with the service and in the order summary. If a plan deviates from the usual characteristics (e.g. shared CPU performance or a service without backups), we point this out in the order and a consumer confirms the deviation with a separate checkbox.

3.3We run the servers on our own hardware in the TTC Teleport data centre in Prague; service data is stored in the Czech Republic.

3.4Backups. The scope of backups is part of the service description:

• VPS – we automatically back up VPS disks to separate backup servers; frequency and retention are set out in the SLA. A backup can be restored in the customer account.
• game servers and Discord bots – no package includes backups. The “1 backup” add-on for CZK 120 per month adds one backup slot that the customer creates and restores in the customer account; a service can have at most one backup slot. Services ordered before 1 October 2026 keep their existing backup slot and its price. Removing the add-on is governed by clause 6.6.
• other services – backups only if stated in the service description.

Our backups are meant for restoring the service after a failure and do not replace the customer's own backups. The customer is responsible for backing up their data (clause 11.1(d)): back up important data regularly, also outside the service. Restoring a backup overwrites the data in the service with the state from the backup. After a service ends, copies of the data remain in our backups only for a VPS and web hosting (clause 8.3(c)).

3.5Requirements for the customer's digital environment. To use the services you need an internet connection, an up-to-date web browser (customer account), for a VPS an SSH or remote desktop client, and for game servers a game client in the version matching the selected server version and mods. You are responsible for the compatibility of your own software, mods and plugins uploaded to the service.

3.6Cooperation in resolving defects. To resolve a defect we may need reasonable cooperation from you (a description of the problem, the time it occurred, error messages, or temporary access to the service). If you refuse to cooperate without a serious reason, the consumer bears the burden of proving that the service was defective (section 2389e of the Czech Civil Code); we only ask for cooperation to the extent necessary and by the least intrusive means.

3.7Updates. We keep the infrastructure we manage (network, hypervisors, game panel, customer account) updated and secure. The operating system and software inside a VPS, the game server version, its mods and the code of a Discord bot are managed and updated by the customer.

3.8Shared resources and fair use. We provide shared resources (e.g. CPU performance in the Budget plan, web hosting, network bandwidth) within the scope of the service description and the Acceptable and fair use policy. If the use of a service unreasonably restricts other customers or endangers operation, we may restrict it following that policy; we will let you know.

3.9IP addresses and BGP. IPv4 and IPv6 addresses assigned to a service are ours (clause 8.8). If we announce your own IP prefixes for rackhousing, you must be authorised to use them (in particular a record in the RIPE NCC database and valid route and ROA objects, or an authorisation from the address holder) and prove this to us on request. We may restrict or stop the announcement if you do not prove the authorisation, if the prefix endangers the operation of the network or if security requires it; we will tell you with a statement of reasons (clause 14.4).

4.1Services can only be ordered with a customer account. When registering, provide true and complete details, including billing details, and verify your e-mail address. We do not accept disposable (temporary) e-mail addresses. Registration and login forms are protected against bots (Cloudflare Turnstile).

4.2We may provide a service to a customer under 18 only with the consent of their legal guardian. By ordering, a minor customer confirms that they have such consent; the legal guardian is responsible for payments.

4.3Protect your login details and do not share them. You are responsible for actions taken through your account unless they occurred through no fault of yours. If you suspect misuse of your account, tell us immediately and change your password. For security reasons we notify you by e-mail of a login from a new device and, after repeated failed attempts, temporarily block further login attempts to the account from that IP address.

4.4Keep your e-mail and billing details up to date. Messages sent to the account e-mail are considered delivered.

4.5You can request closure of your account by e-mail from the account address. All services must be terminated first. Credit is handled under clause 7.8 and personal data under the Privacy Policy.

4.6Customer API. A customer API key is an access credential just like a password (clause 4.3): actions taken with your key are treated as your actions. Protect the key, give it only the permissions you need and revoke it immediately if you suspect it has leaked. The API has request rate limits. If a key is misused or endangers operation, we block it and let you know. We announce changes to the API that are not backwards compatible in advance in the API documentation.

5.1Ordering steps:

• a)you choose a service and set its parameters (configurator, add-ons);
• b)you log in or register;
• c)in the summary you check the service, its main characteristics, the monthly price, the first payment and the duration of the contract; you can correct errors by going back to the configurator or in the account settings;
• d)by ticking a checkbox you agree to these Terms; a consumer uses a further separate checkbox to request that the service starts right after payment, within the withdrawal period (see clause 9.3); a customer with a company ID confirms whether they order within the scope of their business (clause 2.2); for a plan deviating from the usual characteristics, a consumer confirms the deviation separately (clause 3.2); for a domain you separately confirm your agreement to the registry rules (clause 21.2); you may optionally give separate consent to recurring card payments;
• e)by clicking “Order and pay” you submit an order with an obligation to pay;
• f)we create the order and a proforma invoice (payment request) and confirm receipt of the order by e-mail;
• g)you pay via the GoPay or PayU payment gateway (whichever we offer for the payment), by bank transfer with a QR payment where offered, or with credit, using one of the methods under clause 6.3, optionally applying a discount coupon;
• h)after receiving the payment we set up the service automatically, issue an invoice and send you a confirmation of the contract (clause 5.5) and the access details by e-mail.

5.2The order is an offer to conclude the contract. The contract is concluded when the payment is received (confirmation of a successful payment by the payment gateway, crediting of a bank transfer, or payment with credit). The contract is concluded in Czech or English according to the language of the website.

5.3Unpaid order. If you do not pay the order by the due date of the proforma invoice (shown in the order and in the payment request; currently 3 days from the creation of the order), the order and the proforma invoice are cancelled automatically; no contract arises and you owe us nothing. If the payment arrives after cancellation, we restore the order and set up the service if still possible. If that is not possible (e.g. due to lack of capacity), we refund the whole payment including the surcharge under clause 7.9, including a payment via PaySafeCard, Premium SMS or carrier billing, or at your request add it to your credit.

5.4We may refuse an order before the contract is concluded, in particular if there is no free capacity, the order is clearly fraudulent, or the customer has previously seriously breached the contract or the AUP, repeatedly reversed a payment through their bank, repeatedly made claims that turned out to be untrue, or is circumventing an earlier measure with another account, or if providing the service would breach international sanctions. A refusal is always decided by a person; we will tell you the reason and you can object to it. Exercising the statutory right to withdraw from the contract or to complain about a defect is not in itself a reason for refusal. Any payment for a refused order will be refunded.

5.5Confirmation of the contract. Once the contract is concluded, we send you a confirmation of the contract by e-mail: the service, price, duration, the moment of conclusion and the record of the request to start the service. Attached to the e-mail you will find these Terms in the wording (version) you agreed to, including the information on withdrawal and the model withdrawal form. The order, proforma invoice and invoice are also available in your customer account. We store the concluded contract (the order and the Terms in the version you agreed to) electronically and you have access to it in your customer account. For each order we keep a record of the consent to the Terms, of the confirmations under clauses 2.2 and 3.2 and of the request to start the service (time, IP address, browser identification, version of the Terms, language). Previous versions of the Terms are available on request.

5.6You bear your own costs of means of distance communication (internet, phone); they do not differ from the standard rate.

5.7Order processing time. We provide services electronically and ship nothing physically: you will find the access details in your customer account and we also send them by e-mail. We set up a VPS, game server and Discord bot hosting automatically, usually within a few minutes and no later than 24 hours after receiving the payment. We register a domain under clause 21.6; the time a domain transfer takes depends on the registry and the current registrar (clause 21.11). For rackhousing we agree a date for placing the equipment, usually within 5 working days of receiving the payment.

5.8Territorial and other restrictions. We do not restrict services territorially: they can be ordered from anywhere, unless this conflicts with the law. We run our servers in Prague (clause 3.3); prices and payments are in Czech crowns (clause 6.1). Further restrictions concern age (clause 4.2), businesses registered for VAT in another EU member state (clause 6.1) and the refusal of an order (clause 5.4).

6.1Prices are stated in Czech crowns (CZK) and are final. The provider is not a VAT payer and therefore does not charge VAT. Prices are stated per billing period (month). We do not personalise prices on the basis of automated decision-making. Orders from businesses registered for VAT in another EU Member State are currently handled individually – write to us at [email protected].

6.2Services are paid in advance for each billing period. Before payment we issue a proforma invoice (payment request), after payment an invoice (proof of payment), which you will find in the customer account and receive by e-mail.

6.3Payment methods via the GoPay payment gateway:

• without a surcharge: payment card, Apple Pay, Google Pay, bank transfer (including instant transfer through internet banking), GoPay account, cryptocurrencies;
• with a surcharge: PayPal (3.4% + CZK 10), PaySafeCard (13%), mobile carrier billing via O2, T-Mobile or Vodafone (12.1%);
• Premium SMS (only for payments up to CZK 228): you pay the nearest higher SMS price tier from which the full price remains after deducting the GoPay fee; the surcharge is only the GoPay fee for that tier and the remaining difference is added to your credit (credit from a non-refundable source, clause 7.5(b));
• with credit (see clause 7).

We always show the surcharge before the payment starts; the surcharge corresponds to the costs the method causes us. The percentage rate is calculated from the whole amount paid including the surcharge, because the payment provider deducts its fee from that amount. The total amount is rounded to whole crowns. Some methods have a maximum amount per payment (carrier billing CZK 1,500, PaySafeCard and PayPal CZK 25,000, always including the surcharge). Current surcharges and limits are shown when choosing the payment method; on the effective date of these Terms the values above apply.

Via the PayU payment gateway (operated by PayU S.A., Poland), where we offer it for the payment in question, you pay without a surcharge by payment card, Apple Pay, Google Pay or bank transfer. Where we offer it for the payment in question, you can also pay without a surcharge by bank transfer with a QR payment directly to our bank account; the payment is received when it is credited to our account with the stated variable symbol.

The payment gateways and methods on offer may change (e.g. when cooperation with a payment gateway ends); the methods available are always shown when you choose how to pay. Ending a gateway or method is not a change of these Terms under clause 17, as long as at least one method without a surcharge remains available.

6.4When you pay from an account or with a card in another currency, your bank or card issuer converts the amount at its own rate.

6.5Discount coupons can be applied under the conditions stated with the coupon. Unless the coupon states otherwise, the discount applies only to the first payment of the order; further periods (renewals) are charged at the price list. A coupon cannot be exchanged for money or credit.

6.6An upgrade (increasing the parameters of a running service or adding an add-on) is possible for all services and is a change of the contract; where the customer account does not offer it, you can arrange it with support. You pay the proportional part of the price difference for the remaining days of the current billing period (difference in monthly prices × started remaining days / number of days in the period, rounded up to whole crowns, at least CZK 1); the new price applies from the next period. We apply the upgrade after payment. Moving to a smaller package or removing an add-on (downgrade) is only possible for game servers and Discord bots, and only from the start of the next billing period: the service holder sets up the change in the customer account and can cancel it until the next period starts; nothing is refunded for the current period and the lower price applies from the next period. We apply the change only if the service's data fit into the new package (used disk at most 90% of the new limit; databases and ports at most up to the new limits); otherwise the service stays on its current package at its current price and we let you know. Backups above the new number of backup slots are deleted at the start of the next period, including locked ones; we notify you by e-mail in advance, usually 3 days before the period ends. For a VPS and web hosting, neither the parameters nor the plan can be reduced; if you need less, you can order a new service and terminate the current one under clause 8.4.

6.7Recurring card payments are voluntary and are only set up with separate consent. They are governed by the Recurring Payment Terms, which prevail on recurring payments. If the payment gateway through which a recurring payment runs stops processing recurring payments (e.g. when our cooperation with it ends), the recurring payment ends; we warn you by e-mail in advance and you pay further payments another way. We set up a recurring payment through another gateway only with your new consent.

6.8Late payment. Services are paid in advance, so not paying a renewal usually does not create a debt – we suspend and terminate the service under clause 8.3. If we have a due claim against you (e.g. a negative credit balance after a payment reversal, clause 7.11, or the price of a service already provided), we may claim default interest at the rate set by Government Regulation No. 351/2013 Coll. if you are late. Business customers only: we may also claim the costs of recovering the claim, at least CZK 1,200 per claim (section 3 of Government Regulation No. 351/2013 Coll.), and the reasonably incurred costs of enforcement.

6.9Contractual penalties. We do not charge contractual penalties to consumers. Business customers only: for each serious breach of the Acceptable and fair use policy under clause 8.6(a) (e.g. sending spam, a DDoS attack, running a botnet or phishing from the service), the business customer pays a contractual penalty of CZK 5,000. Payment of the contractual penalty does not affect the right to compensation for damage, including damage exceeding the penalty.

6.10Set-off. We may set off our due claims against you against your claims against us (e.g. against an amount we are refunding to you). A consumer may always set off their claims against us. Business customers only: a business customer may set off its claims against us only if we have acknowledged them in writing or they have been awarded by a final decision.

6.11Assignment. We may assign our claims against you to a third party. We may assign the contract to a person who takes over our business or part of it, in particular a company into which we contribute the business; you agree to such an assignment now (section 1895 of the Civil Code). We notify you of the assignment by e-mail in advance. The scope and price of the services do not change through the assignment, and if it worsened a consumer's position, the consumer may terminate the contract free of charge. Business customers only: a business customer may assign the contract or claims against us only with our consent.

7.1Credit is a prepayment for future StormHost services. It can only be used to pay for our services (orders, renewals, upgrades and add-ons), bears no interest and cannot be transferred to another customer account or another person. Credit is neither a deposit nor electronic money and cannot be used with third parties.

7.2Top-up. You top up credit in the customer account using the payment methods we offer for top-ups, with the same surcharges as a regular payment (clause 6.3); the surcharge is not added to the credit. A single top-up is at least CZK 100 and at most CZK 20,000, the credit balance together with unpaid top-ups may not exceed CZK 50,000, and at most 3 top-ups may be unpaid at a time. An unpaid top-up is cancelled automatically in the same way as an unpaid order.

7.3Documents. For a top-up we issue a payment receipt. We issue an invoice only when the credit is used to pay for a service.

7.4Credit does not expire.

7.5Types of credit:

• a)paid credit – created by a top-up, an overpayment, a payment for a cancelled order, the remainder of a Premium SMS price tier (clause 6.3) or a refund to credit;
• b)credit from non-refundable sources – paid credit originating from a payment via PaySafeCard, Premium SMS or mobile carrier billing (a top-up, an overpayment, the remainder of a Premium SMS price tier or a refund to credit of an invoice paid this way); these methods do not allow refunds or are anonymous;
• c)free credit – bonuses, compensation (e.g. under the SLA) and other credit the customer did not pay for.

7.6Order of use. When paying, free credit is used first, then credit from non-refundable sources, and finally other paid credit, so that the refundable part stays with you as long as possible. You can see the balance and its refundable part in the customer account.

7.7Refund of unused credit. We refund unused paid credit at your request sent from the account e-mail address, within 30 days of receiving it, to the original payment source (the card or account the payment came from). If that is not possible (e.g. the card is no longer valid), we refund by bank transfer to a bank account specified by the customer (for a minor also an account of the legal guardian); we may ask you to verify your identity. We do not refund:

• credit from non-refundable sources (PaySafeCard, Premium SMS, carrier billing) – it can only be used for our services and is not paid out, except as set out in clause 7.9; we point this out before a payment with these methods;
• free credit (except as set out in clause 7.8).

This does not affect a consumer's right to withdraw from a credit top-up within 14 days of paying for it and to request a refund of the unused part of the top-up including the surcharge, even if it was paid by a method under clause 7.5(b); in that case we refund the money by bank transfer to an account held in the consumer's name.

7.8Account closure. When a customer account is closed, we refund the remaining refundable paid credit in the same way as under clause 7.7. We do not pay out credit from non-refundable sources. Before the account is closed, we tell you its amount and you can still use it for services or keep the account; closing the account is your choice. Free credit lapses when the account is closed, except unused compensation that we pay out under clause 5.2 of the SLA.

7.9Statutory rights and termination by us. Clauses 7.7 and 7.8 do not affect the consumer's rights that cannot be excluded by law (in particular on withdrawal from the contract or for defective performance). Where the law requires money to be returned and the original payment method does not allow a refund, we return it with the customer's consent by bank transfer to a bank account specified by the customer (for a minor also an account of the legal guardian), at no additional cost to the customer; we may ask the customer to verify their identity. If we terminate the contract or the account, or cancel a paid order, for a reason on our side (not because the customer breached their obligations), we refund all unused paid credit, including credit from non-refundable sources, in the same way.

7.10Overpayments and payments for cancelled orders are added to credit. Such credit is refundable under clause 7.7 with the same rule on non-refundable sources (the method used for the payment decides). A payment for an order we could not set up for a reason on our side is refunded under clause 7.9.

7.11Reversal of a top-up payment (a chargeback or a refund in the payment gateway) deducts the amount from the credit, even if the balance becomes negative. A negative balance is our due claim against you; while it lasts, credit cannot be used for payments. On your next top-up we set it off against the newly added credit; we tell you so before the top-up and state the amount set off on the payment receipt. The same applies if a payment for a service that we have already refunded to your credit is reversed (e.g. in a chargeback with your bank), up to the amount of the credit refunded in this way.

7.12Credit is not transferred when a service is transferred to another account (see clause 13).

7.13If we have reasonable grounds to suspect a fraudulent top-up (e.g. payment with someone else's card), we may suspend the use and refund of credit until it is verified; we will tell you why.

8.1The contract is concluded for an indefinite period with prepaid billing periods. The first period starts on activation of the service. The minimum duration of the contract is one billing period. You pay for the next period in advance (clause 8.2); if you do not pay for it, clause 8.3 applies.

8.2Renewal. We send you the payment request (proforma invoice) for the next period no later than 7 days before the end of the current period, due at the end of the period; if we issue it later, it is due 7 days after it is issued. If automatic payment from credit is switched on for the service (the default setting) and you have enough credit, we pay the request from your credit on the due date; you can switch automatic payment off for the service in the customer account at any time. Otherwise, if you have an active recurring card payment, it is paid by charging the card on the anniversary day; otherwise you pay it manually. If the request is not paid automatically, we remind you by e-mail 3 days before the due date, on the due date and on the day after it. For domains we issue the payment request no later than 30 days before the end of the paid year (clause 21.7).

8.3Unpaid renewal.

• a)If you do not pay the payment request by the due date, the service keeps running for 2 more days and then we suspend it (it is unavailable, the data is kept). If you pay during the suspension, the service continues and the new period follows on from the end of the previous paid period.
• b)If you do not pay within 14 days of suspension either, the contract ends with the expiry of the last paid period and we terminate the service; we claim nothing from you for the time after its end. We warn you by e-mail of the data deletion at least 3 days before termination.
• c)When a service is terminated, we delete its disks and files. For a VPS and web hosting, copies of the data remain only in our backups, for no more than 30 days after termination; during this time we will hand them over to you free of charge (export) at a request sent from the account e-mail, where technically possible. Afterwards we irreversibly delete the backups. A game server or Discord bot is deleted together with its backups; we warn you before termination (point (b)) so that you can download your data in time. For rackhousing we disconnect the equipment from power and the network and hand it over to you on an agreed date; we do not manage the data on it. If we have a due claim against you, we may retain the equipment until it is paid (right of retention, section 1395 of the Civil Code).

For domains, clause 21.8 applies.

8.4Termination by the customer. You can terminate the contract at any time in the customer account (where this function is available) or by e-mail from the account address, effective at the end of the paid period; until then the service runs. Simply not paying for the next period also works. At your request we will cancel the service earlier; the contract nevertheless ends at the end of the paid period and nothing is refunded for the remaining days. This does not affect the rights under clause 9 (consumer withdrawal), for defective performance (Complaints Policy) or under clause 15 (switching provider).

8.5Termination by the provider without giving a reason is possible with a notice period of 2 months, delivered by e-mail. We refund the price paid for the period after the contract ends; credit is handled under clause 7.9.

8.6Suspension and termination for breach. We may suspend a service and, for a serious or repeated breach, also terminate it with immediate effect if:

• a)the customer has seriously breached the AUP or the law (in particular child sexual abuse material, terrorist content, spreading malware, phishing, running a botnet, DDoS attacks or sending spam);
• b)the customer has not remedied an AUP breach within a reasonable time after a warning, or repeats it;
• c)the customer has provided clearly false identification details or paid fraudulently (e.g. with someone else's card);
• d)the service endangers the security or operation of our network, other customers or third parties, in particular if it is the source or target of an attack (e.g. a DDoS attack) that endangers our network;
• e)a public authority orders it (e.g. a court, the police or the National Cyber and Information Security Agency);
• f)the payment for the service has been reversed (a chargeback) or refunded by the payment gateway; in that case we suspend only the service the payment relates to, until it is paid or the payment dispute is resolved.

As a rule we first choose a milder measure under the AUP. In the cases under points (a), (c) and (d) we may suspend the service immediately and without prior warning where this is necessary to avert damage or a threat; the measure lasts only as long as necessary. We inform you of every measure with a statement of reasons under clause 14.4. The billing period continues to run during a suspension under this clause; if the measure turns out to be unjustified, we refund the price for the time of the suspension. On termination under this clause we refund the customer the price paid for the period after termination, less the damage and reasonably incurred costs caused by the breach.

8.7After a service ends for any reason, we handle the data under clause 8.3(c), and on a request to switch provider under clause 15. Data we must keep for public authorities (e.g. when a criminal offence is suspected) is kept only as long as necessary.

8.8IP addresses assigned to a service remain ours and are released when the service ends; you have no right to keep or transfer them. Clause 3.9 is not affected.

9.1A consumer has the right to withdraw from a distance contract within a period of 14 days, calculated as set out in the information below (the contract is concluded under clause 5.2), without giving a reason and without penalty. We then refund the money automatically, without any approval, less a proportional part of the price for the time the service was running (clauses 9.4 and 9.6).

9.2Refund request. Any customer – consumer or business – can ask for a refund, also after the withdrawal period has ended. You submit the request in the customer account in the service details on the “Cancel service” tab, or by e-mail to [email protected]; please tell us why you are asking for a refund. We will confirm receipt of the request by e-mail. We assess every request individually and reply within 30 days at the latest:

• a)we approve it – we refund the approved amount within 14 days of the approval, to a consumer the same way they paid (another way only with their consent; clause 9.6 applies mutatis mutandis), to a business customer possibly to credit; we also tell you whether the service keeps running or we end it (clause 9.10 then applies);
• b)we reject it – we tell you why; a consumer may then also turn to the Czech Trade Inspection Authority (clause 19).

A consumer does not need to submit a request in the first 14 days: they can withdraw from the contract without giving a reason (clauses 9.1 and 9.9). Business customers have no right to withdraw from the contract without giving a reason. This does not affect your rights in case of defective performance (clause 10).

9.3Starting the service during the withdrawal period. We set up services automatically right after payment. A consumer therefore, by ticking a separate checkbox in the order, expressly requests that the service starts right after payment, within the withdrawal period, and acknowledges that if they withdraw within this period they will pay a proportional part of the price for the time the service was running (clause 9.4). Without this the order cannot be completed online; if you want the service to start only after the withdrawal period, write to us before ordering and we will arrange it. A customer with a company ID who orders as a consumer makes the request too (clause 2.2). We record the request under clause 5.5 and state it in the confirmation of the contract we send you by e-mail. For the registration and transfer of a domain, clauses 21.10 and 21.11 apply instead of the proportional payment: in the same checkbox the consumer acknowledges that the right of withdrawal is lost once the domain is entered in the registry or the transfer is completed.

9.4Proportional price. If a consumer asked for the service to start before the withdrawal period ended (clause 9.3) and then withdraws, they pay us an amount proportionate to what has been provided: the price paid for the current billing period (after discount, excluding the payment method surcharge) multiplied by the number of hours the service was provided from its setup until the consumer informed us of the withdrawal (for an online withdrawal, the moment it was sent; each started hour counts in full) and divided by the number of hours in the billing period, rounded down to whole crowns. Time when the service was unavailable for reasons on our side is not counted. For an upgrade or add-on paid during the period, we calculate the same way from its additional payment and the time from when it was applied until the end of the period. We set this amount off against the amount we refund. The payment method surcharge is always refunded in full. If the consumer did not expressly request the service to start within the withdrawal period, they pay nothing.

9.5Loss of the right. The right of withdrawal is lost once the service has been fully provided at the consumer's express request (for a domain, when it is entered in the registry or the transfer is completed; clauses 21.10 and 21.11).

9.6Refunds. We refund the money without undue delay and no later than 14 days from the day we received the withdrawal, using the same means of payment the consumer used. A payment made with credit is refunded to credit of the same type (clause 7.5). We refund by another means only if the consumer expressly agrees, when withdrawing or later, and always at no additional cost to them:

• a)to credit – immediately at the consumer's request; such credit is paid credit refundable under clause 7.7 unless it comes from a PaySafeCard, Premium SMS or carrier billing payment (clause 7.5(b));
• b)by bank transfer to an account held in the consumer's name – for PaySafeCard, Premium SMS, carrier billing or cryptocurrency payments, which cannot be refunded the same way, and also where the issuer of the original means of payment rejects the refund or more than 180 days have passed since the payment. We pay the transfer fees.

If the consumer does not give us the details needed for a refund by another means, we refund the money without undue delay after receiving them. The chosen refund method does not affect how or how quickly the withdrawal is handled.

9.7Data. At the consumer's request we provide, free of charge after withdrawal, the data they uploaded to or created in the service, in a commonly used machine-readable format. Add-ons and recurring payments end together with the service.

9.8Upgrades and add-ons ordered for a running service are part of the contract for that service (clause 6.6); no separate withdrawal period runs for them. If a consumer withdraws from the contract within the period under clause 9.1, the withdrawal covers the whole contract, including upgrades and add-ons paid up to then, and we also refund their additional payments less the proportional part (clause 9.4). When ordering a change, the consumer requests its immediate implementation, just as with an order (clause 9.3). Once the withdrawal period has ended, it is not possible to withdraw from the contract, nor from an upgrade or add-on alone; you can ask for a refund under clause 9.2.

9.9Online withdrawal. You can also withdraw in the customer account with the “Withdraw from contract and get a refund” button in the service details on the “Cancel service” tab (for an order without a service, in the invoice overview); the button is available throughout the withdrawal period. In the form you check your name, the contract details and your e-mail, and confirm sending with the “Confirm withdrawal from contract” button. We will confirm receipt of the withdrawal by e-mail without undue delay, including its content and the date and time it was sent. You do not have to give a reason; if you do, it only helps us improve our services and does not affect how the withdrawal is handled. You can follow the progress in your customer account. This function is the withdrawal function under Article 11a of Directive 2011/83/EU and section 1830a of the Civil Code; the other ways of withdrawing described in the information below remain available.

9.10End of the service and data. After a withdrawal we disable the service immediately and also end any recurring card payment and unpaid payment requests related to it. We keep the service data unchanged for 14 days from the withdrawal; at your request (in the form or by e-mail) we make it available to you free of charge during this time in a commonly used, machine-readable format (clause 9.7). We then terminate the service and handle the data under clause 8.3(c). We issue a cancellation document to the original invoice for the refunded money. The withdrawal covers the whole service, including upgrades and add-ons (clause 9.8).

9.11Sent by mistake. If you sent a withdrawal by mistake, you can take it back in your customer account until we have sent the money, added it to credit or terminated the service. By taking it back we agree that the contract continues unchanged; we restore the service immediately.

9.12Return of goods. We sell services provided at a distance, not goods, so after withdrawing you do not return or send us anything and bear no return costs; send the withdrawal as described in the information below. The exception is rackhousing: the equipment is yours and after withdrawing you collect it on a date agreed with us, at your own cost.

Information on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day after the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (David Zákoucký, Děčínská 552/1, 180 00 Prague 8, Czech Republic, phone +420 777 436 340 (calls in Czech only), e-mail [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also withdraw from the contract online in the customer account, in the service details on the “Cancel service” tab, using the “Withdraw from contract and get a refund” button. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal in text form by e-mail without delay, including its content and the date and time it was sent.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

The right of withdrawal is lost once the service has been fully provided at your express request.

Model withdrawal form

Withdrawal from the contract

(complete and return this form only if you wish to withdraw from the contract)

– To: David Zákoucký, Děčínská 552/1, 180 00 Prague 8, Czech Republic, e-mail [email protected]

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Order number or service name (optional)

– Name of consumer(s)

– Address of consumer(s)

– Date

– Signature of consumer(s) (only if this form is notified on paper)

(*) Delete as appropriate.

10.1We are responsible for the service being in conformity with the contract (free of defects) for the entire duration of the contract. How to claim defects, what rights you have and how we handle complaints is set out in the Complaints Policy. You can also make a complaint in the customer account in the service details (the “Cancel service” tab) – with a refund request in which you describe what is not working.

10.2Compensation under the SLA does not limit the consumer's statutory rights. Business customers only: compensation under the SLA is a flat-rate compensation for unavailability of the service (clause 12.3), and the other rights of business customers for defective performance are set out in clause 6 of the Complaints Policy.

10.3A refund request under clause 9.2, or its rejection, does not limit your rights in case of defective performance.

10.4Warranty and support. Beyond the statutory rights in case of defective performance we do not provide a separate commercial warranty. We handle complaints under the Complaints Procedure, within 30 days at the latest; you can also send a complaint in writing to our registered address. Throughout the service we provide technical support by e-mail and via Discord under the SLA.

11.1The customer must:

• a)use the services in accordance with the law, these Terms and the Acceptable and fair use policy (AUP);
• b)comply with the licence terms of software and games run in the service (e.g. the Minecraft EULA, the Cfx.re terms for FiveM, the Facepunch terms for Rust, the Discord developer terms);
• c)secure the service they manage (updates, strong passwords, firewall) and be responsible for the content and conduct of their users (e.g. players or website visitors);
• d)regularly back up their important data, also outside the service (backups are the customer's obligation; our backups under clause 3.4 do not replace them);
• e)provide reasonable cooperation in resolving defects, security incidents and abuse reports and respond to our request to remove abuse without undue delay, in urgent cases within 24 hours;
• f)keep their contact details up to date so that we can reach them in a security incident.

11.2The customer may provide services to other persons (e.g. run their own services for their clients on a VPS). The customer is responsible for their conduct as for their own.

11.3Third-party claims – business customers only. If a third party brings a claim against us because of content or conduct in the service of a business customer or its users (e.g. for infringement of copyright or personality rights, licence terms or data protection rules), the business customer indemnifies us against that claim and reimburses our reasonable costs of defence, unless the claim arose from a breach of our obligation. A consumer is liable for damage as provided by law.

12.1We provide the services with professional care. Availability and compensation for outages are governed by the SLA.

12.2Towards consumers we are liable to the extent provided by law. Nothing in these Terms limits or excludes our liability towards a consumer.

12.3Business customers only:

• a)our total liability for damage arising in connection with a service is limited to the amount the customer paid for the affected service in the 12 months before the damage occurred;
• b)we are not liable for lost profit, indirect or consequential damage (e.g. lost revenue, loss of customers or reputation) or for loss of or damage to data that an up-to-date backup by the customer outside the service would have prevented (clause 11.1(d));
• c)compensation under the SLA is the flat-rate and sole remedy for unavailability of the service and outages of its functions; it settles any other claims arising from unavailability, including a discount;
• d)we are not liable for damage caused by an attack by a third party (e.g. a DDoS attack or exploitation of a vulnerability in software managed by the customer), provided we acted with professional care in securing the part of the service we manage;
• e)the limitation period for a business customer's claims against us for damages is 1 year (section 630 of the Civil Code).

These limitations do not apply to damage caused intentionally or by gross negligence, to harm to a person's natural rights (e.g. health), or where the law does not permit them (section 2898 of the Civil Code).

12.4Under the law, we are not liable for damage caused by force majeure (e.g. a natural disaster, war or a large-scale power grid failure beyond the data centre's backup power) or for damage caused by the customer or their users. Third-party services that are not part of our service (e.g. game authentication servers, the Discord API) are not provided by us. Each party must prevent damage; the customer in particular by backing up data under clause 11.1(d).

12.5Customer data and content. The customer is responsible for the data and content that the customer or their users store in the service or make available through it. We do not monitor such content in advance. We are not liable for it until we become aware that it is illegal; we then act without undue delay under clause 14 (Article 6 of Regulation (EU) 2022/2065). We are liable for loss of or damage to customer data towards a consumer as provided by law and towards a business customer to the extent set out in clause 12.3.

13.1Sharing access. The service holder can invite another customer with a verified e-mail as a member in the customer account and set their permissions (e.g. console, power, files, backups, settings). A member must have their own account and agree to these Terms. The service holder is responsible for members' conduct as for their own. Access can be removed at any time; we may also remove a member who breaches the AUP.

13.2Transferring a service. The holder can transfer a VPS or a game server to another customer account. The holder starts the transfer in the customer account by entering the recipient's e-mail, confirming with their password and giving consent; the recipient must accept it within 7 days from their own account with a verified e-mail matching the one entered. A transfer cannot be started while an upgrade or payment for the service is being completed. We record the time and IP address of the consent. Domains cannot be transferred to another customer account (clause 21.9).

13.3By the transfer, the contract for that service passes to the recipient together with the remaining paid time, settings and data (with our consent, which we give by making this function available). Not transferred are credit and the consent to recurring payments, which ends with the transfer; invoices stay with the original payer. A Minecraft subdomain may be kept. No new contract arises from the transfer, so the recipient does not get a new withdrawal period.

14.1Points of contact under Regulation (EU) 2022/2065 on digital services (DSA) and Regulation (EU) 2021/784 on terrorist content online (TCO):

• for Member State authorities, the European Commission and the European Board for Digital Services (Art. 11 DSA) and for removal orders concerning terrorist content (Art. 15 TCO): [email protected], languages Czech and English;
• for customers and other users (Art. 12 DSA): [email protected] and Discord, languages Czech and English. Communication is not solely automated; a person always replies.

14.2Notices of illegal content. Anyone can notify us electronically of content or activity in our services they consider illegal by e-mail to [email protected]. The notice should contain:

• a)an explanation of why the notifier considers the content illegal;
• b)the exact location of the content (URL, IP address and port, server name, Discord bot ID, etc.);
• c)the notifier's name and e-mail (not required for notices of child sexual abuse material);
• d)a statement that the notifier believes in good faith that the information in the notice is accurate and complete.

14.3We confirm receipt of a notice with an e-mail address without undue delay. We assess notices in a timely, diligent, non-arbitrary and objective manner, inform the notifier of our decision and of the available means of redress. Notices are decided by a person; we do not use automated tools to assess content. Only the technical measures listed in clause 9.3 of the Acceptable and fair use policy work automatically (e.g. DDoS filtering, rate limiting, enforcing web hosting plan limits and suspending outgoing mail where spam is suspected).

14.4Statement of reasons. If, because of illegal content or a breach of the Terms or the AUP, we remove or disable content, suspend or terminate a service or account, or restrict payments, we send the customer a statement of reasons by e-mail at the latest when the measure is taken. It states what the measure is and how long it lasts, the facts it relies on, whether it was taken on the basis of a notice or on our own initiative, whether automated means were used, the legal ground or the specific provision of the Terms or the AUP, and the available means of redress. This does not apply where a public authority prohibits it.

14.5Redress. You can object to a measure or to a decision on a notice free of charge by e-mail to [email protected] within 6 months. The objection is reviewed by a person and we reverse an unjustified measure without undue delay. A consumer can also turn to the out-of-court dispute resolution body (clause 19), and anyone can go to court.

14.6Terrorist content and criminal offences. Spreading terrorist content is prohibited (see the AUP). We comply with a removal order for terrorist content within one hour of receiving it and inform the affected customer to the extent the rules allow. If we suspect a criminal offence threatening the life or safety of persons, we promptly report it to the Police of the Czech Republic.

14.7We comply with orders of public authorities to act against illegal content or to provide information as required by law and inform the affected customer unless prohibited.

14.8How we moderate content. We do not check customers' content in advance or actively search for it; we act on the basis of a notice, an order of an authority or findings in normal operation (e.g. a report of an attack from the service). We choose a measure proportionate to the seriousness, as a rule in this order: a warning with a request for remedy, disabling access to specific content, restricting part of the service (e.g. blocking a port or outgoing mail), suspending the service and finally terminating the service or account (clause 8.6). When deciding, we take into account the rights and legitimate interests of all parties involved, including freedom of expression. If someone repeatedly sends us manifestly unfounded notices, we may, after a prior warning, stop processing their notices for a reasonable period.

15.1This clause implements Regulation (EU) 2023/2854 (Data Act) and applies to data processing services, in particular VPS, web hosting, game servers and Discord bot hosting.

15.2At any time you can request (by e-mail from the account address) switching to another provider, porting the data to your own infrastructure or erasure of the data. The maximum notice period for initiating the switch is 2 months: the transitional period starts on the day you specify in the request, at the earliest on its delivery and at the latest 2 months after it.

15.3The transitional period lasts at most 30 days. During it the service runs in full at a proportional price and we provide reasonable assistance, in particular data export. We act with due care to maintain the continuity of the service, inform you of known risks to continuity and maintain a high level of security. If the export is technically impossible to complete within that time, we tell you within 14 days of the request and extend the transitional period to at most 7 months; you can also extend it once yourself.

15.4Exportable data: all data and digital assets you uploaded to or created in the service, including the metadata needed to use them – in particular a disk image or backup of the VPS (qcow2 or raw format), files of the game server and the bot (zip or tar.gz archive), databases (SQL dump) and DNS records (text zone file). We hand over the export via a download link or SFTP. Our internal data (monitoring, security logs) and third-party software we have no right to pass on cannot be exported. We keep this list of data structures and formats up to date.

15.5After the transitional period ends, we keep the data for at least another 30 days so you can retrieve it, and then erase it completely, including backups (we delete backups no later than 30 days after the end of that period). The contract ends on successful completion of the switch, which we confirm to you by e-mail, or at the end of the transitional period if you only requested erasure.

15.6We charge nothing for switching provider or for data export. We do not apply early termination fees.

15.7The infrastructure of the services is located in the Czech Republic and the provider is a Czech entity. We comply with requests from third-country authorities for access to customers' non-personal data only in accordance with Art. 32 of the Data Act, i.e. in particular on the basis of an international agreement or after a review under EU law.

16.1How we process customers' personal data as a controller is described in the Privacy Policy.

16.2Processing personal data on behalf of the customer. If the customer stores personal data in the service (e.g. a player database, website data), the customer is its controller and we are a processor under Art. 28 GDPR. For such processing:

• a)subject matter and duration: hosting, storing and backing up data in the service for the duration of the contract and the periods under clauses 8.3 and 15; the nature and purpose of processing, the type of data and the categories of data subjects are determined by the customer through what they store in the service;
• b)we process the data only on the customer's documented instructions, which are these Terms, the service settings and the customer's support requests; we will tell you if we believe an instruction infringes the law;
• c)persons with access to the data are bound by confidentiality;
• d)we take appropriate technical and organisational measures under Art. 32 GDPR (access control, logging of administrator interventions, encrypted connections, VPS backups on separate backup servers, location in the Czech Republic);
• e)sub-processors: Cloudflare, Inc. (USA) – protection and delivery of the website and the customer account; content you view in the customer account or upload to the service (file manager, console, database panel) passes through its network in encrypted form. The data centre operator only provides the premises, power and connectivity and has no access to the data. You give general authorisation for engaging sub-processors; we impose on them the same data protection obligations as we have and we are responsible for their compliance. We will inform you of an intended change at least 30 days in advance and you may object or terminate the contract;
• f)we help you handle data subject requests and meet the obligations under Arts. 32 to 36 GDPR;
• g)we notify you of a personal data breach affecting your data without undue delay, as a rule within 48 hours of discovering it;
• h)after the contract ends we return the data (export under clause 15.4) or erase it, at your choice; we erase backups within 30 days at the latest, unless the law requires them to be kept;
• i)we provide the information needed to demonstrate compliance with these obligations; an on-site audit is possible by prior arrangement and at the customer's cost;
• j)our access to data: we access data in the service only to the extent necessary – for support at your request, when restoring from a backup, when resolving a failure or security incident, when assessing a notice of illegal content, and when required by law. Administrator access is logged;
• k)we store the data only in the Czech Republic; it may leave the EEA only when passing through the Cloudflare network, on the basis of the Commission's adequacy decision (EU–US Data Privacy Framework) and standard contractual clauses.

17.1We may change the Terms and prices for a valid reason, in particular a change in legislation or a decision of a public authority, a change in the costs of energy, connectivity, hardware or licences, the introduction of new services or features, security reasons, or the need to clarify an unclear provision.

17.2We notify you of a change by e-mail and in the customer account at least 30 days in advance with a summary of the changes. A price increase may only apply to billing periods starting after the change takes effect.

17.3If you disagree with a change, you can terminate the contract free of charge before the change takes effect; we refund the price paid for the period after termination. A consumer adversely affected by a change of the service may also terminate the contract free of charge within 30 days of being informed of the change or of the change being made, whichever is later (section 2389q of the Civil Code). Otherwise the changed terms apply.

17.4Changes that only benefit customers or are purely formal (e.g. a change of contact details) may apply immediately.

17.5Each version of the Terms has a version number (date). Consent to the Terms is stored with the version number.

17.6Changes to the service. We may change the service for a valid reason under clause 17.1 at no additional cost to you (e.g. by updating the game panel, a new system version or replacing hardware with comparable or better hardware). We notify you in text form a reasonable time in advance of a change that impairs your access to or use of the service more than only slightly, stating the nature of the change, when it will be made and your right under clause 17.3.

17.7If a change is required by legislation or a decision of a public authority, it may take effect earlier than in 30 days where the legislation or decision requires it; your rights under clause 17.3 are not affected.

18.1We communicate by e-mail, through the customer account and additionally via Discord. Legally relevant notices are sent to the account e-mail. Business customers only: an e-mail sent to the account address is deemed delivered on the business day after it was sent.

18.2The Terms are issued in Czech and English. The contract is concluded in the language in which you placed the order (clause 5.2). In case of conflict between the language versions, the Czech version prevails for business customers; for consumers the interpretation more favourable to them applies.

19.1Send complaints and suggestions to [email protected]. We handle them without undue delay.

19.2Out-of-court resolution of consumer disputes. A consumer has the right to out-of-court resolution of a dispute arising from the contract. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), central inspectorate – ADR department, Gorazdova 1969/24, 120 00 Prague 2, website https://coi.gov.cz (information on the procedure: coi.gov.cz/informace-o-adr). The consumer first contacts us; the proposal can be filed no later than 1 year from the day the consumer first exercised the right with us. The procedure is free of charge for the consumer.

19.3Consumer protection is supervised by the Czech Trade Inspection Authority, personal data protection by the Office for Personal Data Protection, and DSA compliance by the Czech Telecommunication Office as the Digital Services Coordinator. The trade licence is supervised by the competent trade licensing office.

20.1The contract is governed by Czech law, in particular the Civil Code. For a consumer resident in another EU state, this choice does not deprive them of the protection afforded by the mandatory provisions of the law of their state of residence; a consumer may also bring an action before the courts of their place of residence.

20.2Business customers only: disputes are decided by the courts of the Czech Republic; the court with local jurisdiction is the one competent for the provider's registered address.

20.3If any provision is invalid or ineffective, the other provisions remain unaffected. In relation to a business customer, such a provision is replaced by a valid provision closest to its purpose.

20.4These Terms take effect on 11 November 2026 (version 2026-11-11).

20.5This version applies to contracts concluded from 11 November 2026 from their conclusion. Under clause 17, it applies to contracts concluded earlier from 11 December 2026, i.e. 30 days after the change was announced; until then they are governed by the previous version of the Terms. If you disagree with the change, you can terminate the contract free of charge no later than 10 December 2026 (clause 17.3).

20.6The summaries at the beginning of the clauses (“In short”) are for orientation only. The wording of the clause prevails.

20.7Business customers only: the application of sections 1799 and 1800 of the Civil Code (clauses in standard-form contracts) is excluded; both parties assume the risk of a change in circumstances (section 1765(2) of the Civil Code), and business customs do not take precedence over these Terms.

21.1Scope and registrar. This clause governs the registration of a domain, the transfer of a domain to us, its renewal and management (the “domain”). Its provisions prevail over the other provisions of these Terms, which apply to domains mutatis mutandis. The registration, transfer, renewal and management of a domain with the registry are carried out by the accredited registrar WEDOS Internet, a.s., company ID (IČO) 28115708, registered address Masarykova 1230, 373 41 Hluboká nad Vltavou, Czech Republic (the “registrar”). We order the domain from the registrar, but you are the domain holder with the registry; we provide the customer account, billing and support for the domain. The domain is recorded in the registry of the relevant extension – for .cz domains the association CZ.NIC, z. s. p. o., for .eu domains EURid vzw (the “registry”).

21.2Registry rules. The relationship between the holder and the registry is governed by the registry's rules, in particular:

• for .cz, the Rules of Domain Name Registration under the .cz ccTLD and the Rules of Alternative Dispute Resolution and related CZ.NIC documents,
• for .eu, the EURid Terms and Conditions and rules and Regulation (EU) 2019/517 of the European Parliament and of the Council,
• for other extensions, the rules of their registry and the registrar's terms.

As the holder, you agree to the registry rules with a separate checkbox in the order (for .cz and .eu with a link to the registry rules). We keep a record of the consent (time, IP address, browser identification, text version, language) in the same way as the consent to these Terms (clause 5.5). We pass the first and last name of the person who gave the consent to the registrar as proof of consent for the registry.

21.3.eu domains. A .eu domain may only be held by a citizen of an EU Member State, Iceland, Liechtenstein or Norway (regardless of their place of residence), another natural person resident in one of these countries, or an undertaking or organisation established in one of these countries (Regulation (EU) 2019/517 and the EURid rules). By ordering a .eu domain you confirm that you meet this condition. If you do not meet it, the registry may cancel the domain under its rules.

21.4Holder details. We create the holder contact with the registry from the details in your billing profile (first and last name, where applicable company name, company ID and VAT ID, address, e-mail and phone). You are responsible for them being true, complete and up to date; false details may lead to the registry cancelling the domain. The registry or registrar sends the AUTH-ID and other notices about the domain to the holder e-mail recorded with the registry. We change the holder details, or the holder, at your request sent by e-mail from the account address, following the registry's procedure. We pass the holder details to the registrar and the registry; under its rules the registry may publish some of them in the public domain database (WHOIS / RDAP). Details are in the Privacy Policy.

21.5Availability check. The availability check on the website queries the registry directly and its result is indicative. What counts is the check with the registrar right before the order and the registration itself after payment. A domain cannot be registered if someone else has registered it in the meantime or if it is reserved, blocked or otherwise unavailable under the registry rules.

21.6Registration. We register the domain right after payment; for some extensions processing by the registry may take up to several hours. We point a new domain to our DNS servers or, if they are not available at the time, to the registrar's DNS servers (you can change the name servers later under clause 21.9). If the registration fails for a reason not caused by you (e.g. someone else got the domain in the meantime), we refund the whole price paid the same way you paid (clause 7.9) or, at your request, to credit; if you wish, we can register another available domain instead. Discount coupons do not apply to the registration or transfer of a domain.

21.7Duration and renewal. The domain contract is concluded for an indefinite period and the billing period is one year. The first period ends on the domain's expiry date with the registry (for a registration usually one year after registration, for a transfer to us under clause 21.11). We send you the payment request for the next year no later than 30 days before the end of the paid year, due at the end of the year; otherwise clause 8.2 applies mutatis mutandis, including automatic payment from credit and reminders. After payment we renew the domain with the registry for another year. The renewal price is shown in the price list and in the domain details; we notify changes to it under clause 17. You can switch automatic renewal off in the customer account at any time (the Overview tab of the domain); switching it off is a termination at the end of the paid year (clause 8.4).

21.8Unpaid renewal. If you do not pay the payment request by the due date, we do not renew the domain with the registry and it expires at the end of the paid year. Clause 8.3(a) and (b) applies, with the suspension affecting only the service in the customer account, not the domain with the registry; instead of clause 8.3(c), when the contract ends we delete the domain's zone on our DNS servers (a domain using them then stops working). If you pay before the contract ends, we renew the domain with the registry if the registry rules still allow it; we do not guarantee renewal after expiry. If the registry or registrar charged a surcharge for renewal after expiry, we will tell you the amount in advance and renew only with your consent. After expiry the registry proceeds under its rules: a .cz domain enters a 60-day protection period (it works for the first 30 days, is then removed from DNS and is cancelled on day 61); for other extensions the periods of their registry apply. Anyone may register a cancelled domain.

21.9Domain management and transfer away. In the customer account you can change the domain's name servers (our DNS servers or others of your choice; for .cz they are set through a name server set, NSSET) and, if the domain uses our DNS servers, manage its DNS records. We keep the zone with the DNS records for the duration of the domain contract. In the customer account you can also request the AUTH-ID (transfer password) to transfer the domain to another registrar; the registrar sends it to the holder e-mail recorded with the registry. The transfer is carried out by the new registrar under the registry rules. When the transfer is completed, the domain contract with us ends and nothing is refunded for the remaining part of the paid year. If the domain uses our DNS servers, set other name servers before the transfer – we delete the zone on our DNS servers when the contract ends. Transferring a domain to another customer account with us (clause 13.2) is not available, because it would require a change of holder with the registry (clause 21.4).

21.10Withdrawal from a registration. We register the domain at the consumer's express request right after payment, i.e. within the withdrawal period (clause 9.3). Once the domain is entered in the registry, the registration has been fully provided and the consumer's right to withdraw from the contract is lost (section 1837(a) of the Civil Code, clause 9.5); the consumer acknowledges this in the order in the checkbox agreeing to these Terms. The registration price is therefore not refunded once the domain has been entered in the registry. Until the domain is entered (paid, but not yet registered), the consumer can withdraw from the contract under clause 9 and we refund the whole price paid. This does not affect the rights for defective performance (clause 10).

21.11Transfer of a domain to us. You can transfer a domain you hold with another registrar to us if we offer transfers for its extension in the price list. For the order you need the AUTH-ID (transfer password) from the current registrar; we keep it only in encrypted form and delete it once the transfer is completed, rejected or the order is cancelled, and in any case after 60 days at the latest. Only transfer a domain you are the holder of; for extensions other than .cz we enter the holder contact from your billing profile in the transfer (clause 21.4). The transfer price is shown in the price list and paid in advance; at your express request we start the transfer right after payment. The transfer is carried out by the registrar under the registry rules – for .cz and .eu usually within a few minutes, for other extensions it may take several days (it is confirmed by the current registrar or the holder). The transfer does not change the domain's name servers. The registration period follows the registry rules: for .cz the transfer does not change it, for other extensions the registry may extend it on transfer; we always take the expiry date from the registry and issue the renewal payment request accordingly (clause 21.7). Once the transfer is completed, the service has been fully provided and the consumer's right to withdraw from the contract with respect to the transfer is lost (section 1837(a) of the Civil Code); the consumer acknowledges this in the order in the checkbox agreeing to these Terms. The transfer price is not refunded once the transfer is completed. If the transfer is not completed (e.g. because of an invalid or expired AUTH-ID, a domain locked at the current registrar or a rejection by the registry), no performance has taken place and we refund the price paid, or by agreement repeat the transfer. This does not affect the rights for defective performance (clause 10).

21.12Domain disputes and liability. The holder is responsible for the choice of the domain name, its use and its compliance with the rights of third parties (e.g. trademarks, names and trade names). Disputes between third parties and the holder over the domain are decided by the courts or in out-of-court proceedings under the registry rules: for .cz, the alternative dispute resolution administered by the Arbitration Court attached to the Economic Chamber of the Czech Republic and the Agricultural Chamber of the Czech Republic (Rozhodčí soud při Hospodářské komoře České republiky a Agrární komoře České republiky; CZ.NIC Rules of Alternative Dispute Resolution); for .eu, ADR proceedings before the same arbitration court or the WIPO Arbitration and Mediation Center; for other extensions, the procedure under the rules of their registry. Disputes arising from the contract with us are governed by clauses 19 and 20. We cannot influence, and are not liable for, decisions of the registry, a court or another body in a domain dispute, or outages of the registry or registrar that we did not cause; this does not affect clause 12.2.

21.13Termination. When the domain contract ends (termination including switching off automatic renewal, non-payment, transfer away), we no longer renew the domain with the registry and we delete the domain's zone on our DNS servers when the contract ends. The domain remains registered until the end of the paid year and clause 21.8 then applies. While the domain is active with us, you can request the AUTH-ID in the customer account and transfer the domain to another registrar; after the contract ends, at your request sent by e-mail from the account address, we request it from the registrar for you (it is sent to the holder e-mail) if the registry rules still allow it. If we terminate the domain contract (clause 8.5), you can transfer the domain elsewhere until the end of the notice period.