Customer area: where to find what

The customer area is where you manage all your services, invoices and your account. Here's the map: what's in which section and tab, why you don't see some tabs, how streamer mode works and the fastest way to reach us.

Sections in the left menu#

After signing in, you see a menu with six sections on the left. On a phone, some items have a shorter name (Services, Settings).

Overview#

The Overview page opens every time you sign in. At the top there are four tiles:

If you have an unpaid order, a bar with a Pay button and the payment deadline appears above the tiles. Further down are the My services and Recent documents lists, an Order another service link and a Support tile with contacts.

My services#

The table in the My services section has these columns:

On a phone, instead of a table you see a list of rows with your services; tap a row to open the detail.

Service detail and tabs#

At the top of the service detail you see the name and status, and for a game server also its main address (or the domain for Minecraft if it has one). You'll find the IP addresses of a VPS in the Network tab. In the breadcrumb navigation above the heading is the service ID in the form #AB12CD. It's handy when you contact support.

Below the header are the tabs. Which ones you get depends on the type of service. Power controls (Start, Restart, Stop) are in the Console tab, and below the console you'll find live CPU, RAM, disk and network figures.

VPS#

Game server and Discord bot#

Applies to FiveM, other games and Discord bots. Minecraft has its own set of tabs, see the next table.

Minecraft#

Power: Start, Restart, Stop#

The power buttons are in the Console tab. You confirm a restart or shutdown, because the service will be unavailable for a moment.

A hard power-off is like pulling the plug: applications can lose unsaved data. If your VPS often doesn't respond to the signal, check the console to see what's blocking it. Details in Browser console.

Why you don't see some tabs#

Which tabs you see depends on the service's status and on who you are.

• The service isn't active. For a service that's Awaiting activation or Suspended, you'll see the message The service is not active — management (console, files, databases…) is only available for active services.; for a terminated service, the date it ended. At most the Payments and Cancel service tabs remain.
• You aren't the owner. Only the service owner sees the Change plan, Access and Transfer tabs. In the Payments tab you see only the date the service is paid until, and in the Cancel service tab only the option to leave the sharing.
• You have only some permissions. When someone shares a service with you, you see only the tabs they gave you permission for. Without permission for anything else, you'll see You don't have permission for other parts of this service — ask the owner to extend your access.
• Service type. Minecraft Vanilla has no Plugins tab. The Domain tab appears for Minecraft only once subdomains have been launched or the server already has one.

Streamer mode#

Streamer mode hides sensitive details so you can stream, record a tutorial or share your screen. It's on by default, so after signing in you see masked fields instead of the details.

What streamer mode hides:

• email, name, phone and address,
• IP addresses, ports, server addresses and usernames,
• amounts and service IDs,
• domains and secrets.

How to control it:

1. To show all details, click the eye button Show details in the header.
2. To hide them again, click Hide details.
3. To reveal a single value, use the eye button right next to it (for example Show IP address).

Your choice is remembered in the browser. After you sign out, the details are hidden again.

The Copy buttons copy the real value even when streamer mode is on. Streamer mode is a visual cover against screen recording, not account security.

Service status and tools#

• Service status – the Service status page shows the status of the website and announcements of planned maintenance and outages. Check it before contacting us.
• Minecraft Status – the status of a Java or Bedrock server as seen from the internet: players, version, MOTD and SRV record.
• CFX Resolver – information about a FiveM server from a cfx.re link, join code or IP address.
• Password generator – passwords, passphrases and PINs, all generated in your browser.
• Looking Glass – ping, traceroute and MTR straight from our network in Prague.

How to contact support#

Support is available 24/7, including weekends and holidays, in Czech and English.

So support can help you on the first try, send:

1. The service ID (for example #AB12CD from the breadcrumb navigation) or the document number.
2. What you did, step by step.
3. The exact error message – copied as text, not retyped from memory. For game servers, a snippet from the console or log helps.
4. When it happened (date and time).

Troubleshooting#

I see Service not found#

The service doesn't exist or you no longer have access to it. Typically after it was transferred to another account, or when the owner stopped sharing it. Check that you're signed in with the right account.

I see masked fields instead of values#

Streamer mode is on. Click Show details at the top.

The label shows Status unavailable or Server status can't be loaded right now#

The customer area can't reach the service's server right now. Refresh the page in a minute. If it lasts longer, check Service status and message us.

After paying, I don't see the service in the list#

Setting up a service takes a few minutes; until then its status is Awaiting activation. Refresh the page. If nothing changes within 15 minutes, send us the order number.

I don't see a tab#

Go through the “Why you don't see some tabs” section above. Most often it's a service that isn't active, or a shared service without the required permission.