Service renewal, recurring payment and upgrades

You pay for services monthly, always in advance. Here you'll find when your service is paid until, when and how you pay for the next period, how automatic payment from credit or by card works, what happens if you don't pay, how to cancel a service and how to upgrade it at any time without paying for a whole extra month. For game servers and Discord bots you can also set a smaller package from the next period.

When your service is paid until#

1. In the customer area, open My services and click the service.
2. Open the Payments tab. Paid until is the end of the paid period, with the payment status next to it.

You can also see the date in My services: on a computer in the Valid until column (only in a wide enough window), on a phone below the service name. A service that needs something paid has an Awaiting payment, Overdue or Unpaid tag in the list.

The service period is monthly and runs from the anniversary of the service's activation. For example, a service activated on March 14 has the periods March 14–April 14, April 14–May 14 and so on. If that day doesn't exist in a month (a service activated on the 31st), the period ends on the last day of the month.

How a service is renewed#

You pay for the next period in advance. The process is the same for all services:

1. No later than 7 days before the end of the period, we email you a payment request (a proforma invoice). You'll also find it in the Payments tab (the Next payment row with the amount and due date) and in the Invoices section with the Renewal tag.
2. It's due at the end of the period, that is, on the Paid until date. If we issue the request later (for example after a price change), it's due 7 days after it's issued.
3. On the due date, the request is paid automatically if you have automatic payment turned on (see the next section). Otherwise click Pay in the Payments tab and pay just like an order: by card, bank transfer, other methods or with credit.
4. Once paid, the Paid until date moves forward by one period. The new period always follows on from the end of the previous one, so you don't lose anything.

If the request isn't paid automatically, we remind you by email 3 days before the due date, on the due date and the day after.

Want to pay in advance, before the request arrives? In the Payments tab, click Renew. We issue a request for the next period and the payment page opens. You can pay at most one extra period in advance.

The price of the next period matches the service's current monthly price, including add-ons. If you've scheduled a smaller package for a game server or bot, the request already uses the lower price.

Automatic payment from credit#

If you have credit in your account, we pay the request from it ourselves on the due date. You don't need to do anything.

• Automatic payment from credit is on for every service (the default).
• Turn it off in the Payments tab with the Pay automatically from credit switch. You then pay by hand with the Pay button (credit included).
• Your credit balance is shown below the switch. If it isn't enough for the next payment, you'll see … short and a Top up credit link.
• If your credit isn't enough even on the due date, we try again later (for example after a top-up) and send you a reminder in the meantime. You can always pay with another method too.

Automatic renewal by card#

Automatic renewal (a recurring payment) means we charge the following months to the card you paid the order with. It's voluntary: without your consent, you pay each period by hand.

How to turn it on#

1. When ordering or on the payment page, find the Automatic renewal by card block (optional).
2. Read the parameters (table below).
3. Tick the box to agree to the recurring payment terms.
4. Pay by payment card. With any other method you pay for the order as a one-off and your consent is only stored.

Under the terms, we confirm the recurring payment setup by email within 2 business days.

We email you at least 7 business days in advance when the recurring payment parameters change, or when more than 6 months have passed since the last payment.

How to change or cancel it#

While a recurring payment is running for a service, the Payments tab shows a Pay automatically by card switch with the last digits of the card. Turning it off stops using the card for this service and you pay by hand (or with credit). You can also cancel or change the recurring payment at any time, free of charge:

• by email to [email protected] from your account's address, or
• through support on Discord (opens in a new window).

Cancellation applies to all further payments. Cancelling the service also ends its recurring payment. A payment charged by mistake (for example after you withdrew your consent) is refunded in full. The full wording is in the Recurring payment terms.

If a payment can't be charged (for example because the card has expired), we let you know by email and you pay with another method.

VPS upgrade#

For a VPS, you pay only the prorated difference until the end of the current period.

A VPS is priced by RAM: VPS Performance costs 82 CZK and VPS Budget 61 CZK a month per GB, with cores and disk included. So in an upgrade you set only the RAM and IPv4 addresses (32 CZK a month per address). Cores and disk are added to match the new RAM, just like for a new VPS of that size, and they never go down. For example, going from 4 GB to 6 GB gives you 3 cores and 50 GB of disk. With VPS Performance you pay 164 CZK more a month, with VPS Budget 122 CZK more.

If your VPS has a setup or price from an earlier price list (such as a custom configuration ordered before October 1, 2026, or a VPS Budget priced by individual parameters), after a RAM increase it costs the same as a new VPS of the same size, but never less than now. An additional IPv4 address on its own always costs 32 CZK a month.

1. Open My services, click the VPS and go to the Change plan tab.

2. Set the new RAM and number of IPv4 addresses with the plus and minus buttons or by typing a number. You'll see the new cores and disk in the Now and New table.

3. Optionally use Quick pick: packages. It sets the RAM of the chosen package.

4. Check New monthly price (the price from the next period) and Pay now (the prorated amount for the remaining days, for example “12 of 30 days until …”).

5. Click Order and pay and pay. You can pay with credit too.

   After payment you'll see Payment received, the upgrade is done.

6. In the Console tab, click Restart. Until then you'll see the Upgrade waiting for a restart notice.

After the restart, check the new values inside the VPS:

nproc && free -h && df -h /

• nproc – prints the number of CPU cores the VPS sees.
• free -h – shows the RAM size (the Mem: row, total column); -h means human-readable units (GiB).
• df -h / – shows the size and usage of the system partition /.
• && – runs the next command only if the previous one finished without an error.

If the disk didn't grow, follow Upgrading and expanding the disk. Configure a new IPv4 address as described in IPv6 and additional IP addresses.

Changing the plan of a game server or Discord bot#

Game servers (including proxies) and Discord bots have a Change plan tab too. You can add a bigger package or a backup at any time, and a smaller package from the next period.

Bigger package or backup#

1. Open My services, click the server or bot and go to the Change plan tab.
2. In the Bigger package section, choose a new package, or leave Keep the current package if you only want a backup.
3. Optionally add a backup in the Backup section (+1 slot for 120 CZK a month). A service can have at most one backup slot, so you only see the offer if you don't have one.
4. Check Monthly and Pay now.
5. Click Order and pay and pay.
6. If you increased the RAM, restart the server or bot in the Console tab with the Restart button. Until then you'll see The memory change needs a restart. A bigger disk, ports and backups apply right away.

Smaller package or removing the backup#

1. In the Change plan tab, choose a smaller package in the Smaller package section, or remove the backup.
2. Click Schedule the change. You'll get a confirmation by email.

How it works:

• A smaller package or removing the backup applies from the start of the next period. You'll see the date in the tab. Nothing is refunded for the rest of the current period.
• Until then you can cancel the change with the Cancel the scheduled change button. If you order an upgrade in the meantime, the scheduled change is cancelled automatically. Once the next period is paid at the smaller package's price (or the payment is in progress), the change can't be cancelled, and you can order a bigger package from the start of the next period.
• We make the change only if your data fits: used disk space at most 90% of the new limit, and databases and ports within the new limits. Otherwise the server stays on its current package at the current price and we let you know.
• We delete backups above the new limit at the start of the period, locked ones included. You'll get a warning email three days ahead. Details are in Game server backups.
• If memory is being reduced, we restart the server at the start of the period.
• The lower price applies from the next period.

A few situations you may see in the tab:

• We don't offer a bigger package right now. – you already have the highest package or it's sold out. Message us.
• Legacy plan. Anything extra you have stays. – you have a package that's no longer offered. The benefits of the old plan (such as backups) stay.
• The monthly price stays the same — we charge a symbolic 1 CZK so the change goes through an order. – a switch to a package that doesn't cost more. You confirm the change by paying 1 CZK.

Unpaid upgrade order#

An upgrade is a regular order with a proforma invoice. Until you pay it, the Change plan tab shows You have an unpaid upgrade order with two buttons:

• Finish payment – takes you back to the payment.
• Cancel order – cancels the upgrade so you can order a different one.

An unpaid upgrade is cancelled automatically after the deadline. The prorated amount is calculated only until the end of the current period, so pay for the upgrade within the same period.

Smaller package for VPS and web hosting#

A VPS can't be downsized — the disk can't shrink. If you need less, order a new VPS, move your data and cancel the current service (see Cancellation). It keeps running until the end of the paid period.

Web hosting works the same way: you can't switch to a smaller plan. Order a new plan, move your websites and cancel the current web hosting.

Support can't downsize it for you either.

Cancelling at the end of the period#

You cancel a service you no longer want at the end of the paid period. Until then it runs normally, and you pay nothing for the next period.

1. Open the service and, in the last tab, Cancel service, click Cancel at the end of the period.
2. Confirm with the Slide to cancel the service slider.
3. The tab shows that the cancellation has been submitted and the date the service ends (in the Payments tab you'll see the status Cancelled at period end). You'll get a confirmation by email.

You can cancel only a running service before the end of the paid period. If the payment is already overdue, you don't need to cancel: if you don't want the service, don't pay the request and the service ends as described in What if I don't pay.

What happens:

• We won't issue another payment request. An open unpaid request is cancelled.
• We send you a reminder 3 days before the end.
• At the end of the paid period we terminate the service and delete its data (backups as described in What if I don't pay). So back up your data in time.
• Until the end of the period, you can withdraw the cancellation in the Cancel service tab with the Withdraw cancellation button. The service then keeps renewing.

You can also cancel by email to [email protected] from your account's address; include the service ID. Withdrawal from the contract within the 14-⁠day period and refund requests are in the same Cancel service tab.

What if I don't pay#

If you don't pay a request by the due date (not even automatically), this is what happens:

If you pay during the suspension, we start the service right away and the new period follows on from the end of the previous one. You pay the same way: in the Payments tab with the Pay button.

We always warn you by email before suspension and before termination. If you know you won't make the payment in time, or you're in the middle of a complaint or refund, message us in good time.

Verification#

• VPS upgrade: after the restart, nproc, free -h and df -h / show the new values and the Upgrade waiting for a restart notice is gone.
• Game server or bot upgrade: in the Change plan tab, the You have now section shows the new package, and if you added one, the Backups tab shows the new slot.
• Smaller package: after the next period starts, the Change plan tab shows the new package and the lower price. If the change wasn't made, you'll get an email with the reason.
• Renewal: the Payments tab shows a new Paid until date and the paid period appears in Payment history.
• Cancellation: the Payments tab shows the status Cancelled at period end with the end date, and you received a confirmation email.

Troubleshooting#

The request wasn't paid from credit#

In the Payments tab, check that the Pay automatically from credit switch is on and that your credit is sufficient (otherwise you'll see … short). Automatic payment from credit also needs complete billing details in Account settings. You can always pay the request by hand with the Pay button.

I'm paying, but I still see Overdue#

A bank transfer can take up to 1–⁠2 business days to arrive. While we have the payment recorded as in progress, we won't suspend the service. If the status doesn't go away even after the money arrives, send us the request number.

A previous paid upgrade is still being completed#

A paid upgrade is being carried out right now. Wait a few minutes and refresh the page. If the message stays longer, message us.

More can't be added right now. or An upgrade isn't possible right now.#

The server your service runs on has no free capacity for a further increase right now. Message us and we'll find a solution.

After a VPS upgrade I still see the old RAM#

Restart the VPS with the Restart button in the Console tab, not with a command inside the VPS. Then run free -h again.

The new monthly price … is above the automatic payment limit you agreed to#

After the upgrade, the monthly price would exceed the maximum recurring payment amount. We won't charge the higher amount on our own: you'll pay the next period by hand, or confirm a new limit with your next payment.