Payment methods and fees

You pay for orders, upgrades and credit top-ups through the GoPay payment gateway, or with credit. Most methods have no fee. A few more expensive methods carry a fee that matches what their provider charges for them.

Overview of methods#

As of October 1, 2026. You always see the current fee next to the method right before you pay.

The payment provider takes its percentage from the whole amount paid, including the fee itself. So we calculate the fee so that exactly the service price is left after the deduction: total = (price + fixed part) ÷ (1 − rate). The total to pay is always in whole crowns, rounded up.

Example for a service costing 400 CZK:

We don't offer deferred payments (Twisto, SkipPay) or payment in instalments.

How a payment works#

1. On the Order summary page, choose a method in the Payment method list. Next to it on the right you'll see no fee or the fee amount (for example + 24 CZK). If you see a masked field instead of an amount, streamer mode is on; reveal the amounts with the Show details button at the top.

2. If the method has a fee, check the Total to pay including the method fee row.

3. Click Pay via GoPay.

   You'll see Redirecting to GoPay… and the payment gateway opens.

4. Complete the payment in the gateway according to the chosen method (see the steps below).

5. The gateway brings you back to the Order summary. Once the payment arrives, you'll see Payment received, provisioning your service.

Don't close the window during the payment. If you close it by accident, open the order again (from the Invoices section or the Awaiting payment tile on the Overview) and check its status before paying again.

Card, Apple Pay and Google Pay#

• Card: you enter the card number, expiry date and CVC/CVV code. Your bank usually wants you to confirm the payment in its mobile app or with an SMS code (3-⁠D Secure). Without confirmation, the payment won't go through.
• Apple Pay and Google Pay: the gateway offers them only on devices and browsers that support them. You confirm the payment with your fingerprint, face or phone passcode.

Card details are handled only by the GoPay payment gateway, under the PCI-DSS security standard. StormHost never sees or stores your card details.

A card can also be used for automatic renewal of a service, but only with your separate consent. More in Service renewal and upgrades.

Bank transfer#

The gateway offers two kinds of transfer:

For a regular transfer, use exactly the account number, amount and variable symbol from the gateway. They're used to match the payment to your order.

PayPal, PaySafeCard, carrier billing and Premium SMS#

These methods carry a fee because their providers charge much more than a card or bank transfer. The fee doesn't count toward the service price or your credit.

• PayPal: in the gateway you sign in to PayPal and confirm the payment. The 3.4% + 10 CZK fee covers what PayPal deducts from the payment.
• PaySafeCard: you enter the PIN of a PaySafeCard voucher. You can buy a voucher at a newsagent or a petrol station, for example.
• Mobile carrier billing: the amount is added to your phone bill with O2, T-Mobile or Vodafone. You confirm the payment as the gateway instructs.
• Premium SMS: you can pay only at fixed SMS prices, and each price has a fixed fee. You pay with the cheapest SMS that leaves the full service price after the fee is deducted.

That's why Premium SMS can only be used for services up to 228 CZK. For more expensive services the method shows only for services up to 228 CZK (for a credit top-up only for top-ups up to 228 CZK) and can't be selected.

The table shows selected price points, as of October 1, 2026. For example, you pay for the 120 CZK backup add-on with a 189 CZK SMS. You always see the exact amount next to the method before you pay.

Cryptocurrency#

Cryptocurrency payments are processed by the payment gateway. Follow the gateway's instructions: send exactly the amount shown to the address shown. The payment is credited as soon as the gateway sees it confirmed.

Paying with credit#

If you have enough credit, you'll see Pay with credit at the top of the Order summary. The payment is instant and free of charge. If your credit isn't enough, click Top up the missing amount. You can't combine credit and a card in one payment. Details in Credit.

Verification#

The payment has arrived when:

• on the Order summary, the Payment status is Paid,
• in the Invoices section, the document has the status Paid,
• on the Overview, the Awaiting payment tile shows “all paid”.

Troubleshooting#

The payment was not completed (cancelled or expired).#

You cancelled the payment in the gateway, or the time to complete it ran out. No money was taken. Click Pay via GoPay again, with a different method if you like.

The bank declined my card#

The most common causes:

• you didn't confirm the payment in your banking app (3-⁠D Secure), or the time to confirm ran out,
• the card has online payments turned off or a low limit for online payments (you can change this in your banking app),
• there isn't enough money in the account.

Adjust your card settings, or pay with another method, such as a bank transfer.

A method can't be selected (only for services up to … CZK)#

The order amount is above the method's limit: Premium SMS up to 228 CZK, mobile carrier billing up to 1,318 CZK, PaySafeCard up to 21,750 CZK, PayPal up to 24,140 CZK. Choose a card or bank transfer. The gateway shows Apple Pay and Google Pay only on a supported device and browser.

I paid twice#

Send us the order or document number. We'll refund the second payment or, if you agree, add it to your credit. For a credit top-up, an extra payment is added to your credit automatically.

The payment went through, but the order still says “Awaiting payment”#

For a regular bank transfer, wait 1–⁠2 business days. For other methods, refresh the order page after a few minutes. If you see We've received a payment for this order that we need to check by hand., don't pay again; we'll get in touch. Contacts: support.